FAQs

What is Chewelry (Chew + Jewelry)?

Munchables are chewable jewelry (chewelry) that diverts chewing from fingers, clothing and pencils acting as discreet, stylish sensory aides. They provide children with a focus point, which can help kids filter out extra sensory information. Sensory Chewelry may help regulate attention, concentration, emotions and other behaviors.

The Canadian Association of Occupational Therapists recognizes Munchables sensory chewelry for their ability to “replace inappropriate chewing behavior (i.e. chewing on fingernails, pencils or clothing) and to provide potential regulating effects for the sensory system - reducing fidgeting and promoting attention and focus.” Read the full report.

Are Munchables safe to chew on?

Munchables offers peace of mind. As a Canadian based company, we understand how important safety is. Munchables are made of just child-safe silicone - no BPA, BPS, or phthalates are found in any of our products. Each item is durable, will not deform from use and will not support the growth of bacteria and mold.

Each Munchable style and colour has been safety tested by an internationally recognized laboratory. I have a file folder full of safety certifications with complicated acronyms like CPSIA and ASTM. 

*Please note: Baby teething items are not available for shipment to the USA.

How much is shipping?

FREE SHIPPING is offered within Canada with Canada Post and the USA with USPS. Orders take 3-12 business days to arrive. All orders are shipped within one business day from Vancouver Island, BC, Canada. 

International shipping is available to all countries and is calculated using real-time rates. No handling fee is applied. Shipping times range from 3-6 weeks.

Express DHL, FEDEX and UPS rates are available for international shipments. These shippers deliver in about a week, but range from about $50-100CAD for a standard sized order. Please email sales@munchables.ca for a quote. Please include your shipping address and the items in the order so that an accurate quote can be provided.

How long will my Kids’ Munchables last?

This question is almost impossible for me to answer as every child’s chewing is different. Mild chewers may never need to worry about replacing their Munchable, while more aggressive chewers may be able to destroy their items within hours. Please see the question above for specific suggestions for heavier chewers.

Each Munchable is made out of the same 100% kid safe silicone material; however, the style of each item will influence their durability. A piece that has thinner sections, such as the arms of the star on the Girls’ Starlight Necklace will not be as strong as the all-round thicker, round pendant style.

As a thirty-something adult, I am unable to rip the silicone on any item, but with extended chewing and the powerful jaws of a child that likes to chew, it can happen.

In summary, durability will depend on:

  1. Length of time chewed,
  2. Strength of child’s jaw,
  3. Type of chewing (simple chewing or scraping/twisting of necklace); and, the
  4. Style of the item.

Please regularly inspect items for signs of wear and discard the product immediately if damage is found.

Every Munchables chew comes with a 90-day money-back chew guarantee.

Money-Back Guarantee

My child is an aggressive chewer and I’m worried that he/she will be able to rip their Munchable. What style should we try?

Some designs that work well for heavier chewers include the Donut, Scribbles, or Yummy Gummy pendants.  My top choice is the Donut as it is very firm, followed by the Scribbles Pendant. Other good choices are the Tire and Tear Drop Pendants.

If you think that your child may be an aggressive chewer, these styles are better choices as they are thicker and have no protrusions that can be bitten off. 

How do I clean my Munchable?

You can put any Munchables items on the top rack of your dishwasher or wash them with soap and water.

My child chewed on the clasp and now it doesn’t close properly. What should I do?

Replacement clasps are FREE. We will mail you some clasps if you need to replace them for any reason within the first year of purchase. Just drop us an email at sales@munchables.ca. If you'd like to purchase some extras to have on hand, replacement cords and clasps are available for purchase. 

We highly recommend the Munchables thicker satin ribbon Lanyards or the belt-clip style Retractable Lanyards for children that are prone to chewing on the clasp. 

Do you accept returns and exchanges?

Absolutely. Please contact sales@munchables.ca. Returns must be in original condition. After we receive your item(s), we will issue a refund. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

Do you accept purchase orders? Mail-in Orders?

Yes, we accept purchase orders and mail-in orders. Please send PO's sales@munchables.ca. 

Why can't I select a shipping method?

Are you receiving this message?

There are no shipping methods available for your cart or destination

The top two reasons that this error message may appear are:

  1. An item in your cart cannot be shipped to your location

    NOTE: Check messages below each product on the Cart Page to check shipping eligibility. Some products are not eligible for shipping outside of Canada.

  2. Our shipping calculator is broken and we don't know about it. Unfortunately, this may happen. Please contact us at sales@munchables.ca and we will fix it right away. Please include your telephone number for the fastest resolution. 

My order didn’t arrive? What should I do?

Please send me an email to sales@munchables.ca and we will do our best to assist you.

Can I reduce the amount of packaging used?

To reduce the impact on the environment, we are happy to try to combine items in the same retail package. For example, two zipper pulls can fit into the same package and up to three pendants can fit in one large necklace package. All Munchables packaging is reusable with a zipper closure for easy storage.

Why is my purchase sealed in a vacuum package?

If needed, items in retail packaging are sealed within a vacuum package to prevent package movement that may cause the envelope to exceed 2cm in width. If an envelope exceeds that measurement, Canada Post classifies the item as a package and charges drastically higher shipping rates (up to 10x more). Items shipped to the United States with USPS do not require this as rates are weight based.

 

CPSC Product Tracking Information