FAQs

What are Munchables?

Munchables are chewable jewelry (chewies) that diverts chewing from fingers, clothing and pencils acting as discreet, stylish sensory aides. They provide children with a focus point, which can help kids filter out extra sensory information. Chewies may help regulate attention, concentration, emotions and other behaviors.

Munchables chewies are stylish and fun. The Canadian Association of Occupational Therapists have stated that Munchables can be “used to replace inappropriate chewing behavior (i.e. chewing on fingernails, pencils or clothing) and to provide potential regulating effects for the sensory system, reducing fidgeting, promoting alertness, attention and focus.”

Are Munchables safe to chew on?

Munchables offers peace of mind. As a Canadian based company, we understand how important safety is. Munchables are made of just child-safe silicone - no BPA, BPS, or phthalates are found in any of our products. Each item is durable, will not deform from use and will not support the growth of bacteria and mold.

I have sent each Munchable style and colour to an internationally recognized laboratory to ensure that they are completely safe. I have a file folder full of safety certifications with complicated acronyms like CPSIA and ASTM. In summary, Munchables surpass every Canadian and American standard.

How much is shipping?

Standard sized items are eligible for FREE SHIPPING on orders over $20 within Canada and the USA. Standard sized items include most Munchables chewelry. For standard sized orders valued under $20, shipping is a flat rate of $1.99 within Canada and $2.99 to the United States.

International shipping is available to all countries and is calculated using real-time rates. Shipping times range from 2-5 weeks.

Munchables carries a limited range of oversized items which are subject to higher shipping charges. Orders including these items are charged real-time USPS or Canada Post shipping rates; however, free shipping is available if the total order is over $150 CAD within Canada and the USA.

Why can't I select a shipping method?

Are you receiving this message?

There are no shipping methods available for your cart or destination

The top two reasons that this error message may appear are:

  1. An item in your cart cannot be shipped to your location

    NOTE: Check messages below each product on the Cart Page to check shipping eligibility. Some products are not eligible for shipping outside of Canada.

  2. Our shipping calculator is broken and we don't know about it. Unfortunately, this may happen. Please contact us at sales@munchables.ca and we will fix it right away. Please include your telephone number for the fastest resolution. 

When will I receive my order?

Orders within Canada are sent within one business day as Light Packets with Canada Post from Vancouver Island in British Columbia, Canada. Typically, orders take 3-8 business days to arrive. Orders to the United States are sent via tracked USPS packages; depending on the destination orders will arrive within 4-10 business days.

Do you accept purchase orders? Mail-in Orders?

Yes, we accept purchase orders and mail-in orders. Please send PO's sales@munchables.ca. 

My order didn’t arrive? What should I do?

Please send me an email and I will help you out!

My child is an aggressive chewer and I’m worried that he/she will be able to rip their Munchable. What style should we try?

My top recommendations for strong pendants include the Pearl Yummy Gummy, Yummy Gummy, Donut, Unicorn, Dino Skull, Bear Paw, Scribbles, Butterfly, or Dragon pendant.

How long will my Kids’ Munchables last?

This question is almost impossible for me to answer as every child’s chewing is different. Mild chewers may never need to worry about replacing their Munchable, while more aggressive chewers may be able to destroy their items within hours. Please see the question above for specific suggestions for heavier chewers.

Each Munchable is made out of the same 100% kid safe silicone material; however, the style of each item will influence their durability. A piece that has thinner sections, such as the arms of the star on the Girls’ Starlight Necklace will not be as strong as the all-round thicker, round pendant style.

As a thirty-something adult, I am unable to rip the silicone on any item, but with extended chewing and the powerful jaws of a child that likes to chew, it can happen.

In summary, durability will depend on:

  1. Length of time chewed,
  2. Strength of child’s jaw; and, the
  3. Style of the item.

Please regularly inspect items for signs of wear and discard the product immediately if damage is found.

How do I clean my Munchable?

You can put any Munchables items on the top rack of your dishwasher or wash them with soap and water.

My child chewed on the clasp and now it doesn’t close properly. What should I do?

Replacement clasps are FREE! We will mail you some clasps if you need to replace them for any reason within the first year of purchase! Just drop me an email at sales@munchables.ca. If you'd like to purchase some extras to have on hand, replacement cords and clasps are available for purchase. 

Do you accept returns and exchanges?

Absolutely. If wish to return your purchase within 14 days, please contact sales@munchables.ca. Returns must be in original condition. After we receive your item(s), we will issue a refund. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

Are Munchables just for babies?

Munchables has two separate product lines – one for babies and one for older kids.

Munchables kids’ products are designed for children ages 2+, while baby teething necklaces are designed to be worn by adults. Never put necklaces on babies or leave your child unattended with any accessory.

How do I open my pacifier clip?

Can I pay by PayPal?

While we do not accept PayPal on the website, you can pay using this method of payment at my Munchables Etsy store.


CPSC Product Tracking Information