FAQs

Are Munchables safe to chew on?

Every Munchable is made of 100% kid-safe silicone; this means that that the products do not contain dangerous additives, such as BPA, lead and phthalates. Each item is durable, will not deform from use and will not support the growth of bacteria and mold.

I have sent each Munchable style and colour to an internationally recognized laboratory to ensure that they are completely safe. I have a file folder full of safety certifications with complicated acronyms like CPSIA and ASTM. In summary, Munchables surpass every Canadian and American standard.

How much is shipping?

All orders over $60 have FREE SHIPPING. For orders valued under $60, shipping is a flat rate of $3.95 within Canada and the United States, while internationally the flat rate is $10.95.

When will I receive my order?

Orders within Canada are sent within one business day as Light Packets with Canada Post from Vancouver Island in British Columbia, Canada. Typically, orders take 3-8 business days to arrive. Orders to the United States are sent via tracked USPS packages; depending on the destination orders will arrive within 4-10 business days.

My order didn’t arrive? What should I do?

Please send me an email and I will help you out!

My child is an aggressive chewer and I’m worried that he/she will be able to rip their Munchable. What style should we try?

My top two recommendations for strong pendants include the Yummy Gummy Pendants and the Soccer Ball Pendant. These two styles are made of thick silicone and have had excellent reviews by aggressive chewers. I have a few new pendants styles in the works that are designed with strong jaws in mind.

How long will my Kids’ Munchables last?

This question is almost impossible for me to answer as every child’s chewing is different. Mild chewers may never need to worry about replacing their Munchable, while more aggressive chewers may be able to destroy their items within hours.

Each Munchable is made out of the same 100% kid safe silicone material; however, the style of each item will influence their durability. A piece that has thinner sections, such as the arms of the star on the Girls’ Starlight Necklace will not be as strong as the all-round thicker, round pendant style.

As a thirty-something adult, I am unable to rip the silicone on any item, but with extended chewing and the powerful jaws of a child that likes to chew, it can happen.

In summary, durability will depend on:

  1. Length of time chewed,
  2. Strength of child’s jaw; and, the
  3. Style of the item.

Please regularly inspect items for signs of wear and discard the product immediately if damage is found.

How do I clean my Munchable?

You can put any Munchables items on the top rack of your dishwasher or wash them with soap and water.

My child chewed on the clasp and now it doesn’t close properly. What should I do?

Replacement clasps are FREE! We will mail you some clasps if you need to replace them for any reason within the first year of purchase! Just drop me an email at sales@munchables.ca

Do you accept returns and exchanges?

Absolutely. If wish to return your purchase within 14 days, please contact sales@munchables.ca. Returns must be in original condition. After we receive your item(s), we will issue a refund. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

Are Munchables just for babies?

Munchables has two separate product lines – one for babies and one for older kids.

Munchables kids’ products are designed for children ages 2+, while baby teething necklaces are designed to be worn by adults. Never put necklaces on babies or leave your child unattended with any accessory.

 How do I open my pacifier clip?

Can I pay by PayPal?

While we do not accept PayPal on the website, you can pay using this method of payment at my Munchables Etsy store.